You are eligible to request a refund on up to one opened pair of closers undershirt and up to one 2nd punch brief.
We want you to be sure you love your purchase. If you’re not satisfied with your first pair of performance garment (Closers Undershirt, 2nd Punch Briefs), we’ll refund it—no questions, within 60 days.
Here’s how it works:
• If your first pair isn’t quite right, contact us for a size exchange.
• If you don’t want the exchange, we’ll process a refund for your first pair (first pair guarantee).
• If you purchased multiple pairs, we can exchange unopened pairs as long as they’re returned to us in their sealed condition.
• Refunds are available within 60 days from the date of purchase.
Terms & Policies
• Refunds will be issued to the original payment method.
• Only unopened, sealed pairs are eligible for exchange or return separate from first pair guarantee.
• All requests must be within 60 days of purchase.
Clematis Men reserves the right to limit or deny exchanges or refunds in cases of misuse of the program.
Frequently Asked Questions
Q: How do I request a size exchange or refund?
A: Contact our customer support team with your order details, and we’ll either exchange your first pair for the correct size or issue a refund.
Q: Can I return opened pairs?
A: We can only refund or send you a different size to satisfy your first opened pair. Unopened pairs may be exchanged or returned within 60 days.
Q: What if I don’t want the exchanged size?
A: If you don’t want the exchange, we’ll process a refund for your first pair.
We want to make sure you’re satisfied with your first pair. If it doesn’t fit, we’ll take care of it.
Note: Our multipacks are sealed—only open one pair first until you are satisfied with your order. If you are not satisfied with the fit or feel, contact us to get assistance or receive a refund on your first pair. If you open additional pairs, they’re no longer eligible for a refund. You can return any unopened, sealed product within 60 days for a refund, per our storewide return policy.
